Need to Make a Return?
We’re sorry to hear that it’s not working for you. If you are not satisfied with your purchase made through the IAMLUCENT website, we are happy to let you know that you can return any unwanted products that are at least 50% full within 365 days (1 year) from the date of purchase as stated on your invoice/receipt.
You may return unwanted products to our address. A receipt or proof of purchase is required to process your refund to your original method of payment. We do not offer store credit or exchanges. We are unable to process your refund without the physical OR electronic copy of your receipt provided to you upon checkout in addition to the original method of payment used.
2335, 21 AVE SW
We aim to refund you within 12 business days of the product being returned to IAMLUCENT, however these times may be impacted during high volume periods.
All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing the returned product(s). You will receive an email notification upon completion of return processing.
Please note this timeframe has been impacted by COVID-19.
We do not provide refunds or exchanges for products purchased outside of IAMLUCENT. You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with. Please contact the retailer in question for more details.